This is a must read Industry Report for a Product Owner, UI Designer, Business Analyst, Quality Analyst and even Developers. This report is NOT an academic study, rather it share experiences on Usability with examples and implementations from software industry. It talks about gaps between user expectations and their actual interactions with products.
Usability, though a frequently used term but is the least understood in the industry. This report highlights how a magnificently designed product/solution can still make users struggle to achieve even the simple desired objectives. It mentions some very interesting and thought provoking real life situations that can guide or shape building next generation products.
Would you like us to review usability of your product and provide suggestions for improvement? Talk to TechFerry if you need help strengthen usability of your product.